Shipping policy

At TENDO, we aim to deliver your order quickly, securely, and reliably—wherever you are in the world.

Please read this policy carefully. By placing an order, you confirm that you have read and agree to our Shipping Policy and Terms & Conditions.

1. Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

Processing time is separate from shipping/transit time.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Peak Season Notice: During high-demand periods such as Black Friday, Cyber Monday, Christmas, New Year, major sales, and public holidays, processing and delivery times may be longer than estimated.

If we experience unexpected delays, we'll notify you as soon as possible with an update.

2. Shipping & Delivery

We offer the following shipping options:

Standard Tracked Shipping: Estimated 4–9 business days
Express Insured Shipping: Estimated 3–8 business days

Delivery estimates begin once your order has been dispatched.

Please note that delivery times are estimates only and may vary depending on:

Destination country
Customs clearance (where applicable)
Local courier delays
Weather conditions
Incorrect or incomplete shipping addresses
Remote delivery locations
Peak seasonal demand

3. Shipping Destinations

TENDO ships worldwide.

We currently deliver to most countries and regions across the globe.

If shipping is unavailable for your location, you will be notified during checkout.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to change your shipping address, please contact us at info@moderntendo.com within 12 hours of placing your order and include your order number.

Once an order has been processed or shipped, we may not be able to modify the shipping address.

Returned Packages

If a package is returned to us because of:

An incorrect or incomplete address
Failed delivery attempts
Refusal of delivery

We can either:

Reship the package (additional shipping charges may apply), or
Issue a refund excluding shipping and handling costs, where applicable.

5. Tracking Information

Every order includes tracking.

Once your order ships, you'll receive an email containing your tracking number.

An order is considered successfully delivered once the shipping carrier marks it as Delivered, including delivery to:

Mailrooms
Reception desks
Parcel lockers
Safe places designated by the customer
Other secure delivery locations used by the courier

For certain high-value orders, a signature may be required upon delivery.

6. Shipping Delays

While we work with trusted shipping partners, delays may occasionally occur due to circumstances beyond our control.

Shipping delays do not automatically qualify for a refund after an order has been dispatched.

If your package has exceeded the estimated delivery timeframe, please contact us at info@moderntendo.com, and we'll assist by opening an investigation with the shipping carrier where applicable.

7. Lost, Missing, or Stolen Packages

Tracking Shows "Delivered"

If your tracking indicates your package has been delivered but you cannot locate it, please:

Check around your property
Look in any designated safe places
Ask neighbours
Check with your apartment reception, concierge, or mailroom
Contact your local delivery office

If you still cannot locate your package, please contact info@moderntendo.com within 7 days of the delivery scan so we can begin an investigation.